Author: Nikolay Bulava, CEO

360° view of the customer is a very popular concept, as it significantly reduces time for the search of the right information. TimeLine Viewer by Integros, a SugarCRM plugin which creates new possibilities for implementation of 360° view approach, is aimed to make work with a CRM system more comfortable and user-friendly.

Despite the fact that SugarCRM is truly good at enabling the 360 ° view approach, there is no limit to perfection. There are three reasons to start using TimeLine Viewer. Read more »

Author: Stanislav Shyshkin, Content Manager

To run a company you always need to take timely decisions. Let’s face it – you cannot do without reporting and analytics.

Unfortunately, this is the most painful area. Surely, SugarCRM itself provides out-of-the-box capabilities to analyze data and build reports, but they are rather limited and do not allow to dive deep into the cause-and-effect relationships of company’s business processes, which sometimes is not enough for the objective evaluation of its performance. Read more »

Author: Anna Petelina, Product Manager

If you work in the e-commerce business you might have noticed that modern websites are a real interactive wonder with dynamic catalogs, personalized touch and absolute focus on the consumers and their needs.

However, it is still a challenge to convert casual website visitors into customers who want to buy from you. And whether customers will pay for your products depends not just on the quality of the products but also on the way the information about these products is presented and communication is built. Read more »