Sugar CRM has everything you need to exceed expectations and create customers for life

SugarCloud — the most forward-thinking, future-proofed CX platform available on the market today

SugarCRM cloud-based platform is packed with the features you need to provide outstanding customer experiences – minus the need for hefty upfront investments.

sugar market

Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.


  • Intuitive drag-and-drop campaign builders
  • Lead nurturing and sophisticated scoring
  • Advanced analytics and BI-grade reporting dashboards


  • Drive the right traffic to your website with SEM, SEO and social media tools with high-quality landing pages, emails and forms
  • Capture leads with professional-quality emails, landing pages and forms
  • Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
  • Become a data-informed marketer with BI-grade reporting
sugar sell

Sugar Sell is lean, fast and integrates with anything. Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to.


  • Actionable intelligence you can actually use
  • No-touch data management
  • #1 rated user experience


  • Get the exact intel you need for each customer interaction
  • Spend less time entering and retrieving data
  • Automate your most important and repeated activities
sugar serve

Sugar Serve gives you the complete picture you need to transform your customer’s experience. Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels.


  • Self-service portal and knowledge base
  • Agent workbench
  • Real-time reports and dashboards


  • Always be armed with the right intel
  • Help your customers help themselves
  • Identify potential problems early and often

Sugar On-Premise – the Unified CRM Platform for Companies of Any Size and Industry

Sugar Professional – solution designed specifically to meet the needs of fast-growing small and medium businesses.

Sugar Enterprise – the CRM framework for building highly-tailored customer experience CRM solutions for big companies.


Easily meet government mandates, industry expectations or internal security policies.


Create the exact platform you need, based on the unique requirements of your business.


On-premise product options give you access to the product and price that best meets your needs.

Sugar Professional


Per user per month, billed annually

Included features:

  • Sales automation and forecasting
  • Marketing lead management
  • Support automation
  • Call center automation
  • Reporting & Dashboards
  • SugarCRM Mobile
  • Cloud deployment
  • 15GB storage
  • Unlimited Studio customizations
  • Unlimited online support

Sugar Enterprise


Per user per month, billed annually

Sugar Professional functionality plus:

  • Revenue Line Item Level Opportunity Tracking Forecasting
  • Product Level Quotes
  • Advanced Workflow
  • Role-based Views
  • Cloud or on-premise deployment
  • 100 Concurrent Customer Self-service Portal Users
  • SQL-Based Reporting Access
  • Support for DB2, Oracle, SQL Server (On-site)
  • 12×5 (hours/days) Email and Phone Support
  • 60GB storage

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