Author: Anna Petelina, Product Manager

As current CRM systems mature, companies inevitably want to upgrade to newer, better systems. Therefore, it is important to plan properly.

With all those innovations these days — including new social, mobile and cloud-based capabilities — many organizations want to move their customer service operations from older CRM system to something better. We can help to introduce innovations to your business with a SugarCRM upgrade. Read more »

One of the inevitable challenges that arises out of business growth is complexity. A growing sales force means more complexity in getting the right leads to the right reps. A growing customer base means more complexity in handling greater volumes of service and support requests. A growing employee population means greater complexity in maintaining productivity and job satisfaction.

Enter SugarBPM™. We’re excited to share with you the new name and added capabilities under what was formerly known as Sugar Advanced Workflow. Read more »

Manufacturing is now in the middle of the fourth industrial revolution or Industry 4.0 as some call it. The growing trend of using robots, automation and information technology helps to improve product lifecycle. At the same time, the Internet made the process of getting products to market easier which led to an unprecedented increase in competition. According to Deloitte, the global competitiveness of manufacturing companies in much of Europe is expected to be static at best, and in many cases, fall by 2020. Read more »