CRM & SugarCRM Business Insights

Gartner Magic Quadrant for Sales Force Automation 2020: SugarCRM Named a Visionary

According to Gartner’s 2020 sales force automation report, the SFA market grew 11.1% and reached an estimated $7.8 billion in 2019. With respect to this fact, two forecasts can be made: 1) sales force automation will continue to be in demand; 2) with the variety of vendors, choosing the right solution for companies will become more difficult. Gartner evaluated 15 vendors based on each company’s “completeness of vision” and its “ability to execute”. The detailed report will help buyers to choose the solution that best fits their requirements. Read more »

Sugar Discover: The Time-Aware CRM Tool Your Business Needs

Author: David Campbell, SugarCRM’s Vice President of Product Marketing

Without getting too deep into the laws of physics and complex science, Einstein demonstrated that the speed of light within a vacuum is the same no matter what speed an observer travels. His conclusion, then, is that space and time are interrelated on a single continuum, which is known as space-time. To put this as simply as possible, this means that events that occur at one time for one observer could theoretically happen at a different time for another observer. Read more »