CRM & SugarCRM Business Insights

How CRM Contributes to a Company’s Success? CEOs’ Perspectives [Infographic]

Author: Zlatyslava Topchyi, Marketing Manager

In Gartner’s 2015 CEO survey, 25% of CEOs told that technology is among their top three business priorities. The new year has started – will it bring the change to the last year’s trend? Not a bit of it! According to forecasts, technology will play a big role in 2016, helping innovative CEO’s achieve their business goals. Here is an infographic that will shed light on primary business issues and strategies of companies’ leaders for the nearest future and tell how digital capabilities help to implement those strategies. Read more »

The 4 Cornerstones of Successful CRM System Implementation

The 4 Cornerstones of Successful CRM System ImplementationWhen we make a really serious purchase, such as a CRM system, we try to consider all the “ins and outs” of our buying: to read reviews, check out surveys and get a trial version. Thus, we can understand whether the product represents value for money or not, whether it will help achieve our goals or not, whether it is convenient enough or not, etc. To facilitate your choice and to dispel doubts, we published the results of a survey conducted by Forrester in collaboration with CustomerThink among 414 business and technology decision makers who have recently implemented the CRM system. Read more »

The Future of Retail Banking: 10 Forecasts by Financial Experts

The Future of Retail Banking: 10 Forecasts by Financial ExpertsBanking industry is changing at an alarming rate. The first and the major reason for this shift is massive technological change.

A panel of close to 100 global financial services leaders presented its vision of the future of retail banking. Here is an excerpt of the new Digital Banking Report entitled, ‘2016 Retail Banking Trends and Predictions’, sponsored by Kony, Inc. being released shortly. Read more »