CRM & SugarCRM Business Insights

Why Do Employees Resist CRM Implementation and What Can We Do About That?

Why Do Employees Resist CRM Implementation and What Can We Do About That?Author: Nikolay Bulava, CEO

Anyone who has ever been responsible for CRM implementation has faced the employees’ resistance. In this article, we will examine the reasons for such reaction, possible methods for their elimination and impact of these methods on CRM project budgets.

While analyzing dozens of projects on CRM implementation and business processes optimization where I was involved as a business consultant and project manager, the following clusters of reasons have been identified: Read more »

Gartner Magic Quadrant for Sales Force Automation 2016: SugarCRM Named a Visionary

Gartner’s Magic Quadrant for Sales Force Automation: SugarCRM Was Named a VisionaryAccording to Gartner’s 2016 sales force automation report, the SFA market is growing rapidly. With respect to this fact, two forecasts can be made: 1) sales force automation will continue to be in demand; 2) due to the increasing number of vendors choosing the right solution for companies will become more difficult. Gartner evaluated 19 vendors based on each company’s “completeness of vision” and its “ability to execute” on that vision. The detailed report will help buyers to choose the solution that best fits their requirements. Read more »