Author: Nikolay Bulava, CEO
Anyone who has ever been responsible for CRM implementation has faced the employees’ resistance. In this article, we will examine the reasons for such reaction, possible methods for their elimination and impact of these methods on CRM project budgets.
While analyzing dozens of projects on CRM implementation and business processes optimization where I was involved as a business consultant and project manager, the following clusters of reasons have been identified: Read more »
Author: Nikolay Bulava, CEO
Symptoms are manifestations of the disease rather than the disease itself
What we see as an obstacle on the way to the goal, and what we want to fix with the CRM system implementation is often a consequence rather than a cause. Since we want to achieve results, we need to fight the cause of the negative phenomena. Read more »
Author: Dmytro Chupylka, Consulting Director
Are you often asked about important things that have happened to you lately?
It reminds us of an epic conversation between a parent and a kid:
– What did you do at school today?
– Nothing.
It is amazing how it is simple and, at the same time, difficult to express the depth and history of one day from the kid’s life. You need to have a talent of a storyteller and skills to place accents. Read more »
