Author: Nikolay Bulava, CEO

Very often, when we consider boosting our CRM, we start from exploring and comparing features of different CRM systems. After some time, we select an understandable CRM solution that is expected to bring good results.  However, when the CRM implementation is complete, it does not seem to be plain sailing at all. Why?

Because, frequently, when we are looking for approaches to business optimization, we tend to speak with CRM providers about absolutely different things (e.g. automation and data collection a.k.a. accounting). Read more »

Author: Anna Petelina, Business Development Manager

Thanks to the open code of free of charge SugarCRM (CE) there is a plethora of possibilities to customize the system so that it could meet any specific requirements of the business. However, there are some tasks that require extended functionality of Sugar Professional. See the infographic below to find out what benefits it is going to bring and whether SugarCRM migration to Professional is worth the candle. Read more »

Author: Anastasiia Gubanovych, CRM Consultant

We continue our series of useful examples of SugarCRM customization. A CRM system is meant to simplify the work of its users. Yet, it may not always be the case. Namely, users working in SugarCRM daily are often faced with tasks that involve inputting large amounts of homogeneous information into the CRM system. This requires a lot of effort and time and, therefore, might be quite labor-consuming. Taking that into account, we’ve developed a SugarCRM customization that will greatly simplify the process. Read more »