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The 4 Cornerstones of Successful CRM System Implementation

The 4 Cornerstones of Successful CRM System ImplementationWhen we make a really serious purchase, such as a CRM system, we try to consider all the “ins and outs” of our buying: to read reviews, check out surveys and get a trial version. Thus, we can understand whether the product represents value for money or not, whether it will help achieve our goals or not, whether it is convenient enough or not, etc. To facilitate your choice and to dispel doubts, we published the results of a survey conducted by Forrester in collaboration with CustomerThink among 414 business and technology decision makers who have recently implemented the CRM system. Read more »

The Future of Retail Banking: 10 Forecasts by Financial Experts

The Future of Retail Banking: 10 Forecasts by Financial ExpertsBanking industry is changing at an alarming rate. The first and the major reason for this shift is massive technological change.

A panel of close to 100 global financial services leaders presented its vision of the future of retail banking. Here is an excerpt of the new Digital Banking Report entitled, ‘2016 Retail Banking Trends and Predictions’, sponsored by Kony, Inc. being released shortly. Read more »

How Not to Regret Installing SugarCRM with MS SQL Server

How Not to Regret Installing SugarCRM with MS SQL ServerAuthor: Taras Denysenko, Software Engineer

When installing a new SugarCRM instance with MS SQL Server, it is highly recommended to ensure that the database for SugarCRM has a Windows collation set, otherwise it might run into heavy performance issues on large amounts of data due to indexes not working as intended. To that end, unless your MS SQL Server instance has a Windows collation specified in its settings, it would be best to manually create a database to be used for installation, configuring it to use one of collations without the SQL_ prefix, instead of relying on SugarCRM installer to create a new database for you. Read more »