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CRM System Support: Outsourcing or In-house Resource. Which Way to Go?

CRM System Support: Outsourcing or In-house Resource. Which Way to Go?Author: Nikolay Bulava, CEO

A CRM system is a tool with a lifecycle of 3 years or more and the main purpose of which is to ensure efficient business support. Since the modern business is regularly and constantly changing, consequently, a CRM system has to be modified regularly and instantly, at the same time providing its uninterrupted and sustained functioning. These truisms force the management to find an answer to the question: what is the optimal way to ensure a CRM system support and enhancement: either by applying in-house resource or by outsourcing? Read more »