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How Sugar Addresses Your Biggest Customer Service Challenges

How Sugar Addresses Your Biggest Customer Service ChallengesCompanies like Amazon and Zappos are lauded for providing outstanding customer service. That has raised the bar for what customers expect from every brand they interact with. No matter your industry, expectations higher than ever. So, it’s critical that customers service reps have the tools, data and autonomy needed to satisfy customers.

In this post, let’s dig a little deeper into some of the key challenges facing your customer service professionals and how Sugar can help organizations meet customer needs from a help desk, a call center, or a social media community. Read more »

How to Create an Event for a Sent or Received Email in SugarCRM

SugarCRM Tutorial: How to Create Timeline Viewer Event for a Sent or Received EmailAuthor: Anastasiia Gubanovych, CRM Consultant

In this SugarCRM tutorial, we are going to consider an example on how to create an event for a sent or received Email in Timeline Viewer using Logic Builder.

For practicing this SugarCRM tutorial, you need:

• SugarCRM instance with installed Timeline Viewer and LB Templates

• Access to Logic Builder https://logicbuilder.integroscrm.com/. Read more »

Good News for Sugar On-Premise Customers, a Lot of Cool Stuff Is Coming Your Way

Good News for Sugar On-Premise Customers, a Lot of Cool Stuff Is Coming Your WayYou may recall that we adjusted the product release process for Sugar, our core Relationship Management offering last year. Beginning with the Fall ‘17 release, we moved to a quarterly delivery schedule for our cloud customers. Correspondingly, Sugar on-premise customers moved to a predictable annual release model, aligning the cloud and on-premise offerings with each year’s Spring release. Each year, the on-prem release rolls up new features from the preceding Sugar Cloud releases. Read more »