Effective Message in SugarCRM. TimeLine Viewer Best Practice

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Effective Message in SugarCRM. TimeLine Viewer Best PracticeAuthor: Nikolay Bulava, CEO

Integros features TimeLine Viewer, SugarCRM add-on that helps to facilitate a 360° view in the CRM system by posting its and other systems’ value adding activities on the time line.

This is an opening article of our series TimeLine Viewer best practice usage where we will share hands-on guidance on adding the content to TimeLine Viewer in order to increase users’ performance and comfort of work. Continue reading Effective Message in SugarCRM. TimeLine Viewer Best Practice →

How Logic Builder Strengthens SugarCRM Capabilities and Who Needs It?

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How Logic Builder Strengthens SugarCRM Capabilities and Who Needs It?Author: Nikolay Bulava, CEO

CRM market gurus and analysts are convinced that User Adoption is one of the key factors of high ROI in CRM system.

User Adoption depends on your attention to “details”

There is an endless list of tasks in CRM processes, which for objective reasons change dynamically: Continue reading How Logic Builder Strengthens SugarCRM Capabilities and Who Needs It? →

Improve 360° View in SugarCRM with TimeLine Viewer

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Improve 360° View in SugarCRM with TimeLine ViewerAuthor: Nikolay Bulava, CEO

360° view of the customer is a very popular concept, as it significantly reduces time for the search of the right information. TimeLine Viewer by Integros, a SugarCRM plugin which creates new possibilities for implementation of 360° view approach, is aimed to make work with a CRM system more comfortable and user-friendly.

Despite the fact that SugarCRM is truly good at enabling the 360 ° view approach, there is no limit to perfection. There are three reasons to start using TimeLine Viewer. Continue reading Improve 360° View in SugarCRM with TimeLine Viewer →

Logic Builder How-To. Basic Notification Example [Video]

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Basic Notification Example [Video]If you are new to Logic Builder, we recommend you to read a short guide on how to get started with it as a first step.

This video shows how to implement simple logic for custom notifications in SugarCRM by means of Logic Builder, a visual scripting tool.

You’ll see how to create a visual script, which would send a notification to users, whenever a new comment is posted to their Acitivity in Activity Stream. Continue reading Logic Builder How-To. Basic Notification Example [Video] →

Drive Smarter Decisions by Integrating SugarCRM with QlikView

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Drive Smarter Decisions or the Benefits of SugarCRM Integration with QlikViewAuthor: Stanislav Shyshkin, Content Manager

To run a company you always need to take timely decisions. Let’s face it – you cannot do without reporting and analytics.

Unfortunately, this is the most painful area. Surely, SugarCRM itself provides out-of-the-box capabilities to analyze data and build reports, but they are rather limited and do not allow to dive deep into the cause-and-effect relationships of company’s business processes, which sometimes is not enough for the objective evaluation of its performance. Continue reading Drive Smarter Decisions by Integrating SugarCRM with QlikView →

Introduction to Logic Builder [Video]

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Introduction to Logic BuilderWant to make your SugarCRM more convenient, flexible and cost-effective? You’ve come to the right place!

Logic Builder is a visual scripting tool for Sugar 7 Professional & Enterprise, which allows business users to customize CRM system’s logic quickly and without any programming knowledge.

Find out more exciting possibilities of this advantageous SugarCRM extension in our introduction video. Continue reading Introduction to Logic Builder [Video] →

What Benefits SugarCRM Implementation Brings to the E-commerce Business

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What Benefits SugarCRM Implementation Brings to the E-commerce BusinessAuthor: Anna Petelina, Product Manager

If you work in the e-commerce business you might have noticed that modern websites are a real interactive wonder with dynamic catalogs, personalized touch and absolute focus on the consumers and their needs.

However, it is still a challenge to convert casual website visitors into customers who want to buy from you. And whether customers will pay for your products depends not just on the quality of the products but also on the way the information about these products is presented and communication is built. Continue reading What Benefits SugarCRM Implementation Brings to the E-commerce Business →

Individual Approach and Systematic Sales Process. Are They Compatible? Yes! But …

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Individual Approach and Systematic Sales Process. Are They Compatible? Yes! But …Author: Nikolay Bulava, CEO

Systematicity is a necessary factor for business growth as it presupposes replicating, managing and continuous improvement of processes. Implementation of Business Processes Management (BPM) tools ensures systematicity so far as BPM tool leads a user along a defined in advance algorithm and collects data for managing and improving.

But how can one provide an individual approach? The answer to this question is very important in sales processes. Here are some typical situations that are an integral part of an individual approach. Continue reading Individual Approach and Systematic Sales Process. Are They Compatible? Yes! But … →