Authors: Katerina Burlaka and Andrey Shevchenko, CRM Consultants

The main threat to your customer data does not always come from external anonymous hackers. Forrester survey states that most data security breaches are caused by employees. So, how can businesses protect their invaluable customer data from this internal threat?

The responsibility for data security usually rests with IT department. Read more »

Authors: Katerina Burlaka and Andrey Shevchenko, CRM Consultants

As we are open to new challenges in order to make the work of our Customers easier and more efficient, we’ve got down to the improvement of the basic synchronization of SugarCRM and Active Directory that was implemented earlier into our Customer’s system (to be specific, in this example, we are talking about the implementation in the global IT company Ciklum). Read more »

Author: Katerina Burlaka, CRM Consultant

SugarCRM has proved the efficiency of solving the customers’ actual issues. SugarCRM is a system, used by tens of thousands of companies of different size across a broad range of industries all over the world.

How good and precise could be CRM system in meeting customers’ business requirements? How fast does SugarCRM system operate? How quick and prompt could be the work of the users inside the system? Read more »