Sugar is an amazing CRM system that has been recognized in the latest PC Magazine’s research. However, everyone knows that “there is no limit to perfection”. If you want to make your work more efficient and convenient, pay attention to the following SugarCRM plugins and add-ons. Continue reading 4 SugarCRM Add-Ons to Make You Incredibly Productive
Avoid CRM Regrets: Learn from the Mavericks (Ebook)
We’re all familiar with stories about today’s most common business challenges – vigorous competition, digital disruption, empowered customers, and changing social norms. But, while nearly every business leader faces these challenges, only a select few are really thinking and doing things differently than their competitors.
In the CRM world, these are our Mavericks. Their stories and how they’re using CRM for business transformation give us insight that we’re delighted to share with others who are keen to challenge the status quo. Continue reading Avoid CRM Regrets: Learn from the Mavericks (Ebook)
SugarCRM Webinar for an Enhanced 360° View [Recording]
June 14, 2017 – Those who run a business are well aware that time and information are the most valuable assets. A 360° view of customer interactions allows CRM users to evaluate the situation fast and properly, that means a quicker and smarter decision-making. Integros has recently held the webinar “How to Get a 360° View of Value Adding Activities in SugarCRM”. The purpose of the SugarCRM webinar was to give the answer to the typical business challenges: Continue reading SugarCRM Webinar for an Enhanced 360° View [Recording]
Peculiarities of Outsourcing CRM System Customization Services
Author: Anna Petelina, Product Manager
Finding a competent outsource provider can be a real challenge on the one hand, but on the other hand it can bring significant advantages to your business since you get an educated workforce and availability of labor.
One may wonder. Why do I have to engage a CRM outsourcing company? To find out the answer just ask yourself: do I have the time or technical expertise to maintain or enhance my CRM system? Probably not. Continue reading Peculiarities of Outsourcing CRM System Customization Services
Integros Is Among the Top 100 CRM Blogs
June 1, 2017 – The Best CRM blogs have been selected by Feedspot from thousands of the top CRM websites using search and social metrics.
The choice of blogs was based on the following criteria:
• Google reputation and Google search ranking
• Influence and popularity on Facebook, twitter and other social media sites
• Quality and consistency of posts
• Feedspot’s editorial team and expert review Continue reading Integros Is Among the Top 100 CRM Blogs
Why Do Employees Resist CRM Implementation and What Can We Do About That?
Author: Nikolay Bulava, CEO
Anyone who has ever been responsible for CRM implementation has faced the employees’ resistance. In this article, we will examine the reasons for such reaction, possible methods for their elimination and impact of these methods on CRM project budgets.
While analyzing dozens of projects on CRM implementation and business processes optimization where I was involved as a business consultant and project manager, the following clusters of reasons have been identified: Continue reading Why Do Employees Resist CRM Implementation and What Can We Do About That?
Improving the CRM System. Things You Must Not Forget About
Author: Nikolay Bulava, CEO
Symptoms are manifestations of the disease rather than the disease itself
What we see as an obstacle on the way to the goal, and what we want to fix with the CRM system implementation is often a consequence rather than a cause. Since we want to achieve results, we need to fight the cause of the negative phenomena. Continue reading Improving the CRM System. Things You Must Not Forget About
What Did You Do in SugarCRM Today?
Author: Dmytro Chupylka, Consulting Director
Are you often asked about important things that have happened to you lately?
It reminds us of an epic conversation between a parent and a kid:
– What did you do at school today?
– Nothing.
It is amazing how it is simple and, at the same time, difficult to express the depth and history of one day from the kid’s life. You need to have a talent of a storyteller and skills to place accents. Continue reading What Did You Do in SugarCRM Today?
Webinar: How to Get a 360° View of Value Adding Activities in SugarCRM [Video]
April 06, 2017 – Most SugarCRM users know that it offers a 360° view of customer interactions, which is a real help. It seems to be redundant, however, this full visibility can be even “fuller”. Integros hosted a SugarCRM webinar on how to go beyond the standard possibilities of Sugar Activity Streams by improving a 360° approach.
The attendees found out how to quickly and easily resolve a wide range of such typical business challenges, as: Continue reading Webinar: How to Get a 360° View of Value Adding Activities in SugarCRM [Video]
Logic Builder How-To. New Note Gets Lead to In Process Status [Video]
![Basic Notification Example [Video]](../../../../wp-content/uploads/2017/04/blog-logic-builder-how-to-new-note-gets-lead-to-in-process-status.png)
If you use SugarCRM, you probably know how important it is for lead management to always keep Lead status updated. Failing to do this may lead to the situation when you forget to process Lead timely.
In this SugarCRM video tutorial, we share an example of implementing simple logic for Leads in Sugar, using Logic Builder. You’ll see how a Lead automatically gets In Process status, once a new Note is added to Lead. Quite useful SugarCRM customization, isn’t it? Continue reading Logic Builder How-To. New Note Gets Lead to In Process Status [Video]