Integrated Console Experience Revolutionizes Customer Support Processes

CUPERTINO, Calif. – August 1, 2019 – SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, today announced Sugar Serve, a game-changing new offering for automation of customer support processes that puts everything agents need to work a support case right at their fingertips, in an integrated and optimized console experience. Continue reading SugarCRM Announces Sugar Serve, an Innovative New Offering Focused on Customer Support →

Company Continues to Evolve Its Business with Intelligent CX Platform, No-Touch Information Management and Continuous Cloud Innovation

CUPERTINO, Calif. – July 31, 2019 – SugarCRM Inc.®, a company that helps organizations deliver exceptional customer experiences, today announced a new portfolio of customer experience applications and key differentiators among industry peers. Continue reading SugarCRM Driving the Future of Customer Experience with Powerful Products and New Vision →

The banking industry has changed a lot in the last few years. Customers have gone online, banking services have been digitized, and the number of personal touch points has decreased significantly. At the same time, the banking sector remains the industry where customer trust and loyalty are the basis for successful relationship, and therefore, it’s very important to maintain an individual approach. Still, it becomes harder and harder, especially now when the client is “on the other side of the screen”. Continue reading CRM in Banking [Infographic] →

Sometimes you’re the bug and sometimes you’re the windshield.

In this crazy race we call tech innovation, the last couple of years have been running at top speed in the front-office business apps market. Cloud and mobile tech have completely reshaped the industry, bringing dozens and dozens of innovative, easy-to-use apps to the business professional. And you, the buyer, are really in the driver’s seat with so many great SaaS choices to run your sales, marketing and customer service departments. Continue reading No-Touch CRM →

Author: Anna Petelina, Product Manager

As current CRM systems mature, companies inevitably want to upgrade to newer, better systems. Therefore, it is important to plan properly.

With all those innovations these days — including new social, mobile and cloud-based capabilities — many organizations want to move their customer service operations from older CRM system to something better. We can help to introduce innovations to your business with a SugarCRM upgrade. Continue reading How to Want to Upgrade SugarCRM Again and Again? →

One of the inevitable challenges that arises out of business growth is complexity. A growing sales force means more complexity in getting the right leads to the right reps. A growing customer base means more complexity in handling greater volumes of service and support requests. A growing employee population means greater complexity in maintaining productivity and job satisfaction.

Enter SugarBPM™. We’re excited to share with you the new name and added capabilities under what was formerly known as Sugar Advanced Workflow. Continue reading Introducing SugarBPM™ →

Manufacturing is now in the middle of the fourth industrial revolution or Industry 4.0 as some call it. The growing trend of using robots, automation and information technology helps to improve product lifecycle. At the same time, the Internet made the process of getting products to market easier which led to an unprecedented increase in competition. According to Deloitte, the global competitiveness of manufacturing companies in much of Europe is expected to be static at best, and in many cases, fall by 2020. Continue reading Webinar: How Manufacturing Can Get Better Aligned CRM Processes [Video] →

Powerful Combination Expands Sugar Platform to Relentlessly Drive Relevant Customer Experiences that Create Customers for Life.

CUPERTINO, Calif. – May 16, 2019 – SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, announced today it has acquired Salesfusion, a leading provider of marketing automation solutions recognized in the Gartner Magic Quadrant for Lead Management. Continue reading SugarCRM Acquires SaaS Marketing Automation Innovator Salesfusion →

Author: Nikolay Bulava, CEO

The comfort of work with historical data and planned actions in CRM system significantly influence common efficiency of CRM users day-to-day work and User Adoption overall.

In this short article, we compare capabilities of Salesforce Lightning Activity Timeline with Event Management Suite for SugarCRM and their features for processing history and planned actions. Continue reading Sugar Event Management Suite vs Salesforce Lightning Activity Timeline →