Sugar Discover: The Time-Aware CRM Tool Your Business Needs

Without getting too deep into the laws of physics and complex science, Einstein demonstrated that the speed of light within a vacuum is the same no matter what speed an observer travels. His conclusion, then, is that space and time are interrelated on a single continuum, which is known as space-time. To put this as simply as possible, this means that events that occur at one time for one observer could theoretically happen at a different time for another observer. Continue reading Sugar Discover: The Time-Aware CRM Tool Your Business Needs

What Makes Sugar an Optimal CRM Platform for Mid-Size Business

Author: Nikolay Bulava, CEO
To find their own way to grow a business, medium-sized companies are in constant search for balance between systematicity and flexibility. Unlike small business, mid-sized one is much more standardized and systemic, but unlike a corporation, they have a lot of manually controlled exceptions to rules. This makes every mid-size company unique in its way. Continue reading What Makes Sugar an Optimal CRM Platform for Mid-Size Business

How Pandemic Transforms Requirements to Enterprise CRM

Author: Nikolay Bulava, CEO
It took only two months for COVID-19 to change the world. The introduction of quarantine has changed the way of running the business and negatively impacted the economy. Companies are forced to adjust their processes and systems to new conditions of the remote work. CRM is no exception.

When self-isolating, we cannot receive important CRM information from our colleagues over a cup of coffee or lunch, by bumping into them in the corridor or elevator and overhearing some talks in the open space. Continue reading How Pandemic Transforms Requirements to Enterprise CRM

Single Source of Truth About Customers in a Complex IT-Landscape

Author: Nikolay Bulava, CEO

In August 2019, 80% of Forrester survey respondents saw a single source of truth about the customer as a “significant” or “indispensable” factor to ensure the seamless customer experience. 43% stated that its creation across a complex IT-landscape is their top CX challenge.

We are going to show you how to quickly and effectively address this challenge and related ones, using the solutions from the SugarCRM ecosystem. Continue reading Single Source of Truth About Customers in a Complex IT-Landscape

SugarCRM Reimagines the Future of Customer Experience

Groundbreaking Management of Time-Aware Data Allows Businesses to Rewind the Past and Forecast the Future to Better Engage with Customers

CUPERTINO, California – December 10, 2019 – SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, is driving the future of the industry as the only vendor providing customers a complete view of their data, both historical and forward-looking with its time-aware customer experience (CX) platform. Continue reading SugarCRM Reimagines the Future of Customer Experience

Webcast: Let’s Practically Apply Sugar Configuration over Code Development. Logis Solutions Case [Video]

Webcast: Let’s Practically Apply Sugar Configuration over Code Development. Logis Solutions Case [Video]“Customization takes way too much time.”

“There is no way to solve this task without involving developers.”

“Need customization? Get ready to spend lots of money!”

What you have just read is no more than a bunch of myths about customization. In order to dispel them, we use our proven “myth buster” – Logic Builder, a cloud visual programming tool for Sugar that accelerates implementation of user stories by 10x times. Continue reading Webcast: Let’s Practically Apply Sugar Configuration over Code Development. Logis Solutions Case [Video]

SugarConnection Paris. Recap from Integros (*Spoiler: It was great!)

While some people believe that customer experience is yet another buzzword, the others do their best to deliver great CX, as they know that it is a key to cultivating customers for life. More than a hundred enthusiasts, all united by this common goal, got together at SugarConnection in Paris some time ago:

– SugarCRM experts showcased the new Sugar, a powerful CX platform, including its latest additions (Sugar Connect and Sugar Discover) Continue reading SugarConnection Paris. Recap from Integros (*Spoiler: It was great!)

SugarCRM Announces Fall ‘19 Release with Laser Focus on End Users

Latest Enhancements Support Mission of Helping Companies Create Customers for Life

CUPERTINO, California – October 9, 2019 – SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, today announced new powerful product features with the Fall ‘19 release, placing an emphasis on self-service, automation and collaboration. These enhancements will result in increased customer satisfaction, lead conversion rates, and cost reductions. Continue reading SugarCRM Announces Fall ‘19 Release with Laser Focus on End Users

SugarCRM Unveils Radical New Approach for Driving Revenue Analytics

Cutting-Edge Technology Acquired via Corvana Gives Customers Early, Actionable Insights and Trend Analysis

CUPERTINO, California – September 25, 2019 – SugarCRM Inc.®, a company that helps organizations deliver exceptional customer experiences, today announced Sugar Discover, a sophisticated analytics solution acquired from Corvana, a leader in advanced CRM Analytics that provides insights to even the most complicated revenue analytics questions, accurately and fast. Sugar customers can look forward to automating 24/7 monitoring of CRM data, detecting events, feeding users what they need to know, and guiding them to answers. Continue reading SugarCRM Unveils Radical New Approach for Driving Revenue Analytics