SugarCRM Named Best CRM for Third Year in a Row

SugarCRM Named Best CRM for Third Year in a RowStrongly preferred by PC Mag readers for the third year in a row, SugarCRM was praised for overall satisfaction, likelihood to be recommended, Net Promoter score and reliability

CUPERTINO, CA — June 30, 2017 – SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable CRM solution on the market, announced today it has been named the Best CRM Service by PC Magazine readers in the publication’s annual business choice awards. Continue reading SugarCRM Named Best CRM for Third Year in a Row

4 SugarCRM Add-Ons to Make You Incredibly Productive

4 SugarCRM Add-Ons to Make You Incredibly ProductiveAuthor: Zlatyslava Topchyi, Marketing Manager

Sugar is an amazing CRM system that was recognized in the last PC Magazine’s research. However, everyone knows that “there is no limit to perfection”. If you want to make your work more efficient and convenient, pay attention to the following SugarCRM add-ons and extensions. Continue reading 4 SugarCRM Add-Ons to Make You Incredibly Productive

Avoid CRM Regrets: Learn from the Mavericks (Ebook)

Avoid CRM regrets: Learn From the Mavericks (Ebook)We’re all familiar with stories about today’s most common business challenges – vigorous competition, digital disruption, empowered customers, and changing social norms. But, while nearly every business leader faces these challenges, only a select few are really thinking and doing things differently than their competitors.

In the CRM world, these are our Mavericks. Their stories and how they’re using CRM for business transformation give us insight that we’re delighted to share with others who are keen to challenge the status quo. Continue reading Avoid CRM Regrets: Learn from the Mavericks (Ebook)

Sugar 7.9 Is Here!

Sugar 7.9 Is Here!With the latest release of our CRM product, Sugar 7.9 brings many exciting updates to our award-winning application. Most notable is a brand new Quotes system, redesigned from the ground up. With a new user interface built in the Sugar Sidecar framework, and new features such as improvements to grouping, drag and drop reordering and enhancements to multi-currency support, creating sales quotes is simple and powerful.

The Quotes module also now supports Sugar Logic, a core Sugar business process technology, making it easier to create business logic configurations that are upgradable and extremely powerful in their ability to meet business needs of all complexities. Continue reading Sugar 7.9 Is Here!

A Webinar on an Enhanced 360° View in SugarCRM

How to Get a 360° View of Value Adding Activities in SugarCRMJune 14, 2017 – Those who run a business are well aware that time and information are the most valuable assets. A 360° view of customer interactions allows CRM users to evaluate the situation fast and properly, that means a quicker and smarter decision-making. Integros has recently held the webinar “How to Get a 360° View of Value Adding Activities in SugarCRM”. The purpose of the SugarCRM webinar was to give the answer to the typical business challenges: Continue reading A Webinar on an Enhanced 360° View in SugarCRM

Peculiarities of Outsourcing CRM System Customization Services

Peculiarities of Outsourcing CRM System Customization ServicesAuthor: Anna Petelina, Product Manager

Finding a competent outsource provider can be a real challenge on the one hand, but on the other hand it can bring significant advantages to your business since you get an educated workforce and availability of labor.

One may wonder. Why do I have to engage a CRM outsourcing company? To find out the answer just ask yourself: do I have the time or technical expertise to maintain or enhance my CRM system? Probably not. Continue reading Peculiarities of Outsourcing CRM System Customization Services

Best Practices in CRM for Marketing: a Q&A with Clint Oram

Best Practices in CRM for Marketing: a Q&A with Clint OramMarketing teams are charged with building extraordinary relationships with customers. With this much responsibility, it makes sense for the marketing department to become power users of CRM. However, many marketers view CRM as a tool for sales or customer service and may struggle to see how it can become a critical tool that helps them do their jobs better.

Recently, I had the chance to sit-down and talk with Clint Oram, SugarCRM’s co-founder, CMO, and frequent contributor to this blog to discuss how marketers can best use CRM. Continue reading Best Practices in CRM for Marketing: a Q&A with Clint Oram

Integros Is Among the Top 100 CRM Blogs

SugarCRM Releases Quotes to Help Organizations Generate Revenue FasterJune 1, 2017 – The Best CRM blogs have been selected by Feedspot from thousands of the top CRM websites using search and social metrics.

The choice of blogs was based on the following criteria:

• Google reputation and Google search ranking

• Influence and popularity on Facebook, twitter and other social media sites

• Quality and consistency of posts

• Feedspot’s editorial team and expert review Continue reading Integros Is Among the Top 100 CRM Blogs

Why Do Employees Resist CRM Implementation and What Can We Do About That?

Why Do Employees Resist CRM Implementation and What Can We Do About That?Author: Nikolay Bulava, CEO

Anyone who has ever been responsible for CRM implementation has faced the employees’ resistance. In this article, we will examine the reasons for such reaction, possible methods for their elimination and impact of these methods on CRM project budgets.

While analyzing dozens of projects on CRM implementation and business processes optimization where I was involved as a business consultant and project manager, the following clusters of reasons have been identified: Continue reading Why Do Employees Resist CRM Implementation and What Can We Do About That?

Gartner’s Magic Quadrant for Sales Force Automation: SugarCRM Was Named a Visionary

Gartner’s Magic Quadrant for Sales Force Automation: SugarCRM Was Named a VisionaryAccording to Gartner’s 2016 sales force automation report, the SFA market is growing rapidly. With respect to this fact, two forecasts can be made: 1) sales force automation will continue to be in demand; 2) due to the increasing number of vendors choosing the right solution for companies will become more difficult. Gartner evaluated 19 vendors based on each company’s “completeness of vision” and its “ability to execute” on that vision. The detailed report will help buyers to choose the solution that best fits their requirements. Continue reading Gartner’s Magic Quadrant for Sales Force Automation: SugarCRM Was Named a Visionary