Telecommunication industry is highly competitive business. Generally, customers use telecommunication services for a long time, so the cost of the customer loss may be really significant. Therefore, telco companies build their business strategies on the customer-centric approach. And implementation of this approach requires an efficient tool for customer relationship management. Learn more about the benefits of CRM systems for telecommunication industry. Continue reading CRM in Telecoms: On the Way to Customer-Centricity →

Is there anybody who still does not know about the benefits of sales and marketing alignment? Probably, everybody has already heard how valuable “smarketing” is. The TAS Group has recently discovered that:

• Companies that aligned sales and marketing generates 208% more revenue from marketing efforts. Continue reading 10 Compelling Reasons to Integrate SugarCRM and Act-On →

Author: Anna Petelina, Business Development Manager

To answer these questions you will have to be honest with yourself and do this kind of research. Decide whether your future MA tool will need to execute the following: Continue reading What Is the Best Marketing Automation Tool for My Company? Do I Really Need It? →

Author: Anna Petelina, Business Development Manager

Why To Engage a CRM outsourcing company? Answer the question. Do you have the time or technical knowhow to maintain or enhance your CRM system? Probably not.

In our experience, to extract the most value from your CRM system you need a wide variety of technical and methodological skills. For many business owners, the decision to outsource CRM tasks doesn’t come lightly. There’s a lot of sensitive information in your CRM solution, so finding trustworthy people is obviously a top priority. Continue reading The Lazy Guide to Outsourcing Your CRM system [Infographic] →

Author: Anna Petelina, Business Development Manager

SugarCRM meets the requirements of businesses of various sizes and industries by providing 3 different software packages: Professional, Enterprise and Ultimate. In today’s infographic we observe Sugar Professional and Sugar Enterprise editions in order to outline distinctions between them to help you find proper solution for your company. Continue reading Considering SugarCRM? Don’t Fall Into Trap Choosing the Right Option for Yourself [Infographic] →

A CRM system’s lifecycle presupposes inevitable updates not only due to changes in business, but also related to the release of a CRM system latest, more advanced, versions.

SugarCRM has released revolutionary enhanced CRM system Sugar 7, which provides new opportunities for the performance efficiency boost: Continue reading SugarCRM Upgrade Guide: Easy Migration to Sugar 7 →

Author: Anna Petelina, Business Development Manager

Sugar Community Edition is a free product of SugarCRM company. Its platform is based on an open-source code, still it lacks some significant features that are available in the commercial editions. We compared Sugar Professional with SugarCE and found at least 10 reasons why it makes sense to go Pro. Here they are Continue reading 10 Reasons to Migrate from SugarCRM CE to Sugar Pro →

Author: Anna Petelina, Business Development Manager

SugarCRM holds a firm place in the CRM market. Its clients include both SMBs and large enterprises. What is the reason why successful businesses choose SugarCRM? We prepared an infographic that contains the next information: Continue reading Why SugarCRM? →